Privacy policy
This Privacy Policy explains how RIGNOX collects, uses, shares, and protects personal information when you visit our website, place an order, contact us, or interact with our services.
Last updated: May 30, 2026
Quick summary
- Store operator: FLYBY LLC, doing business as RIGNOX.
- What we collect: contact details, order details, shipping details, payment-related information, device data, and website usage information.
- How we use it: to process orders, ship products, provide support, prevent fraud, improve our store, and send marketing where permitted.
- Who we share it with: service providers such as Shopify, payment processors, shipping carriers, analytics tools, advertising platforms, and support tools.
- Contact: privacy questions may be sent to support@rignox.com.
1. Who We Are
This website is operated by FLYBY LLC, doing business as RIGNOX ("RIGNOX," "we," "us," or "our").
This Privacy Policy applies to personal information we collect through our website, online store, checkout, customer support channels, marketing communications, advertising activities, and related services.
2. Personal Information We Collect
The types of personal information we collect depend on how you interact with our website and services. This may include:
- Contact information: name, email address, phone number, billing address, and shipping address.
- Order information: products purchased, order number, transaction details, delivery information, returns, refunds, exchanges, and warranty claims.
- Payment information: payment method details needed to process your order. Full payment card numbers are processed by our payment providers and are not stored by us.
- Customer support information: messages, photos, videos, fitment details, vehicle information, installation details, and other information you provide when contacting us.
- Device and usage information: IP address, browser type, device type, operating system, referring URLs, pages viewed, products viewed, search activity, cart activity, checkout activity, and interactions with our website.
- Marketing and advertising information: email subscription status, marketing preferences, ad interactions, cookie identifiers, and similar tracking identifiers.
3. How We Collect Personal Information
We collect personal information in the following ways:
- Directly from you when you place an order, create an account, contact support, request fitment help, submit a return or warranty claim, subscribe to marketing, or otherwise provide information to us.
- Automatically through our website using cookies, pixels, tags, log files, and similar technologies.
- From service providers and platforms such as Shopify, payment processors, shipping carriers, analytics providers, advertising platforms, and fraud-prevention tools.
4. How We Use Personal Information
We use personal information for the following purposes:
- To process, confirm, fulfill, ship, and deliver orders;
- To process payments, refunds, returns, exchanges, and warranty claims;
- To provide customer support and respond to questions, issues, or fitment requests;
- To verify order information, prevent fraud, detect unauthorized activity, and protect our website and customers;
- To improve our website, products, product pages, customer experience, and marketing performance;
- To send transactional messages, including order confirmations, shipping updates, return updates, and support communications;
- To send marketing communications, promotions, product updates, or abandoned-cart reminders where permitted by law and your preferences;
- To measure advertising performance and show relevant ads through platforms such as Meta, Google, and TikTok;
- To comply with legal, tax, accounting, security, and regulatory obligations.
5. Cookies, Pixels & Similar Technologies
We use cookies, pixels, tags, and similar technologies to operate our website, remember preferences, analyze store performance, understand visitor behavior, improve checkout, prevent fraud, and measure or personalize advertising.
These technologies may be used by RIGNOX and third-party platforms, including Shopify, Google, Meta, TikTok, and other service providers.
You can control cookies through your browser settings. Some features of our website may not function properly if cookies are disabled.
6. Analytics & Advertising
We may use analytics and advertising tools to understand how visitors use our website, measure campaign performance, improve our store, and show relevant ads.
These tools may include services such as Google Analytics, Google Ads, Meta Pixel, Meta Conversions API, TikTok Pixel, TikTok Events API, Shopify analytics, and similar technologies.
These platforms may collect or receive information from our website and other apps or websites and use that information to provide measurement services, ad targeting, fraud prevention, and platform improvement, subject to their own privacy policies and settings.
7. Marketing Communications
If you sign up for marketing emails, SMS messages, promotions, product updates, or similar communications, we may use your contact information to send those messages.
You can unsubscribe from marketing emails by using the unsubscribe link in the email. For SMS marketing, where applicable, you can opt out by following the instructions in the message. Transactional messages related to your order, shipment, return, warranty claim, or customer support request may still be sent even if you opt out of marketing.
8. How We Share Personal Information
We share personal information only as needed to operate our store, provide services, fulfill orders, improve our business, comply with law, and protect our rights. We may share personal information with:
- Ecommerce platform providers, including Shopify;
- Payment processors and fraud-prevention providers;
- Shipping carriers, warehouses, and fulfillment partners used to deliver your order;
- Customer support and communication providers used to respond to inquiries and send service messages;
- Analytics and advertising partners, including Google, Meta, TikTok, and similar platforms;
- Professional advisors, such as accountants, legal advisors, tax advisors, and insurers;
- Government authorities, regulators, law enforcement, or other parties when required by law or necessary to protect rights, safety, and security;
- Successors or business transfer parties in connection with a merger, acquisition, financing, sale, reorganization, or transfer of all or part of our business.
9. Selling or Sharing Personal Information
RIGNOX does not sell personal information for money.
However, certain privacy laws may define "sale," "sharing," or "targeted advertising" broadly to include the use of advertising cookies, pixels, or similar technologies that allow advertising partners to use information for cross-context behavioral advertising or personalized advertising.
Where required by law, you may have the right to opt out of the sale or sharing of personal information or the use of personal information for targeted advertising. To make a request, contact us at support@rignox.com.
10. Your Privacy Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate personal information;
- Request deletion of personal information, subject to legal exceptions;
- Request portability of certain personal information;
- Opt out of marketing communications;
- Opt out of certain targeted advertising, sale, or sharing activities where applicable;
- Appeal a privacy request decision where applicable by law.
To exercise privacy rights, contact us at support@rignox.com. We may need to verify your identity before completing certain requests.
11. California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, subject to applicable limitations and exceptions.
These rights may include the right to know what categories of personal information we collect, use, disclose, sell, or share; the right to request access to specific pieces of personal information; the right to request deletion; the right to request correction; the right to opt out of sale or sharing; the right to limit the use and disclosure of sensitive personal information where applicable; and the right not to be discriminated against for exercising your privacy rights.
In the past 12 months, we may have collected the following categories of personal information: identifiers, customer records information, commercial information, internet or electronic network activity information, geolocation information based on IP address or delivery information, and inferences related to shopping or advertising preferences.
To submit a California privacy request, email support@rignox.com with the subject line "California Privacy Request."
12. Sensitive Personal Information
We do not intentionally collect sensitive personal information such as government identification numbers, precise geolocation, racial or ethnic origin, religious beliefs, health information, biometric information, or similar sensitive categories unless you voluntarily provide information in a support request or where collection is necessary for legal or security purposes. Please do not send sensitive personal information unless it is necessary for your request.
13. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, returns, warranty claims, fraud prevention, accounting, tax, legal, and business recordkeeping purposes. Retention periods may vary depending on the type of information and applicable legal requirements.
14. Security
We use commercially reasonable safeguards designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.
15. Children's Privacy
Our website and products are not directed to children under 13 years old, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
16. International Users
RIGNOX is operated from the United States. If you access our website from outside the United States, you understand that your personal information may be processed and stored in the United States or other locations where our service providers operate. Privacy laws in those locations may differ from those in your jurisdiction.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised effective date, if applicable. Your continued use of our website after changes are posted means you acknowledge the updated Privacy Policy.
18. Contact Us
If you have questions about this Privacy Policy or would like to submit a privacy request, contact us at:
RIGNOX / FLYBY LLC
Email: support@rignox.com
Business mailing address: 17761 Yucca St, Hesperia, CA 92345, United States
Privacy Questions?
Contact RIGNOX at support@rignox.com. Please include enough information for us to locate your order or verify your request.