Refund policy
At RIGNOX, we want you to feel confident in your purchase. If something isn't right with your order, the fastest way to start a return is from your account — just open your order and select Request a return. For defective, damaged, incorrect, or fitment-related issues, you can also reach us at support@rignox.com, and in many cases we can resolve the issue quickly without a return.
Last updated: June 1, 2026
Quick summary
- How to start: sign in to your account and request a return from your order status page (defective/fitment issues: email us).
- Return window: 30 days from delivery.
- Condition required: unused, uninstalled, unwired, unpowered, and in original packaging.
- Return shipping: customer responsibility unless the item is defective, damaged in transit, or incorrect.
- Issue reporting window: defective, damaged, or wrong items must be reported within 30 days of delivery.
- Final-sale items: clearance, closeout, and custom/made-to-order items are not returnable.
- Refund timing: approved refunds are issued within 5–7 business days after inspection.
Return Window
You may request a return within 30 days of delivery.
To start a return, sign in to your account and submit a request directly from your order's status page. If your item is defective, damaged, incorrect, or you have a fitment question, you can also email support@rignox.com with your order number, photos if applicable, and the reason for your request.
Return Eligibility
To be eligible for a standard return, the item must be:
- Unused, uninstalled, unwired, and unpowered;
- In its original packaging;
- Complete with all hardware, connectors, harnesses, accessories, manuals, and included components;
- Free from damage, scratches, marks, missing parts, or signs of test-fitting on a vehicle.
Returned items are subject to inspection before approval.
Non-Returnable Items
For safety, electrical, fitment, and resale reasons, we cannot accept returns for:
- Lighting products, illuminated exterior products, electrical accessories, grilles, light bars, or related components that have been installed, wired, powered on, modified, cut, drilled, painted, or connected to a vehicle;
- Items showing signs of use, installation, test-fitting, wiring, modification, or damage;
- Items missing original packaging, hardware, connectors, harnesses, accessories, manuals, or other included components;
- Clearance, closeout, or final-sale items clearly marked as such on the product page;
- Custom, modified, or made-to-order configurations.
Important. Once an electrical, lighting, or illuminated exterior product has been installed, wired, powered on, modified, or connected to a vehicle, it cannot be resold as new and is considered final sale unless the product is confirmed to be defective under our inspection process.
How to Start a Return
Most returns can be started in a few minutes, right from your account:
- Sign in to your account and open the order you'd like to return (you can also use the link in your order confirmation or shipping email).
- Select the item(s) you wish to return and choose a return reason.
- Submit your return request. We'll review it against this policy.
- Once approved, you'll receive return instructions and a return shipping label where applicable. Please don't ship anything back until your return has been approved and you've received return instructions — unauthorized returns may be refused or returned to sender.
Need help, or have a defective / wrong / fitment issue? Email support@rignox.com with your order number, the item, the reason, and photos or videos if the item is defective, damaged, incorrect, or doesn't fit. We'll take it from there.
Please note that some items — including clearance, closeout, final-sale, and custom or made-to-order configurations — are not eligible for return, and installed, wired, or powered items cannot be returned unless confirmed defective.
Return Shipping
Return shipping costs are the customer's responsibility unless the return is due to one of the following:
- The item arrived defective;
- The item was damaged in transit;
- We shipped the wrong item.
For customer-choice returns, we recommend using a trackable and insured shipping method. RIGNOX is not responsible for returned items that are lost, damaged, or delayed in transit.
Refunds
Once your return is received and inspected, we will notify you whether the refund is approved or rejected.
Approved refunds will be issued to the original payment method within 5–7 business days after inspection. Please note that your bank or payment provider may require additional time to post the refund.
Exchanges
We replace items only if they are defective, damaged in transit, or incorrect.
For a different product, color, lens style, finish, configuration, or fitment, please place a new order and return the original item under the standard return conditions above.
Defective, Damaged, or Wrong Item
If your item arrives defective, damaged, or different from what you ordered, please contact us within 30 days of delivery at support@rignox.com. For these issues, emailing us directly is the fastest path — we'll arrange prepaid return shipping or a replacement for you.
Please include:
- Your order number;
- Clear photos of the product;
- Photos of the packaging;
- A brief description of the issue;
- Installation or testing photos/videos, if applicable.
If the issue is confirmed, RIGNOX will cover the return shipping cost and provide either a replacement or a refund, depending on your preference and product availability.
Transit damage must be reported within 30 days of delivery so that we can assist with a carrier claim.
Color, Finish, Lens Appearance & Lighting Output
Automotive lighting, illuminated exterior products, grilles, light bars, lenses, finishes, and accessories may look different in photos, in person, unlit, and lit. Screen settings may also affect how colors appear online.
Each product page describes the available appearance and lighting options, such as White Bar, Red Bar, RGB Bar, Digital Bar, Clear Lens, Light Smoke Lens, Dark Smoke Lens, grille finish, or other product-specific options where applicable.
Smoke lens note: Smoke lenses are designed for a darker custom appearance and may reduce visible light output compared with clear lenses. Where applicable, Dark Smoke lenses may reduce output brightness by approximately 15–20% when lit.
An item whose appearance matches the product page description is considered as described. You may still request a return under the standard return conditions above, provided the item is unused, uninstalled, unwired, unpowered, and in original packaging. However, appearance differences that match the product description do not qualify as defective or "not as described."
Fitment-Related Returns
Please review the product title, description, fitment information, photos, option details, and product notes carefully before placing your order.
If you are unsure whether a product fits your vehicle, please contact us before purchasing. We can help review fitment based on your vehicle's year, make, model, trim, factory configuration, grille style, bumper setup, wiring configuration, and related information.
Products ordered for the wrong vehicle, wrong trim, wrong factory configuration, wrong appearance preference, or wrong product option may be returned only if they meet the standard return conditions above.
Cancellations
If you need to cancel an order, please contact us as soon as possible at support@rignox.com.
We can only cancel an order before it has been processed or shipped. Once an order has shipped, it must be handled as a return under this policy.
Disputes & Chargebacks
If you have any concern about your order, please contact us first at support@rignox.com. We resolve most issues quickly and directly.
Please note that once a chargeback or payment dispute is filed with your bank or payment provider, we may be unable to issue a direct refund until the dispute is resolved or withdrawn. Contacting us first is usually the fastest way to resolve an issue.
Need Help?
Contact RIGNOX customer support at support@rignox.com. Please include your order number so we can assist you faster.