Refund policy

At RIGNOX, we want you to feel confident in your purchase. To return an item you don't need or ordered by mistake, start here: rignox.com/pages/return-request. Something wrong with the product itself — not working, water inside, damaged, missing parts, the wrong item, or not as described? That's not a return: report a problem and we fix it with a part or a replacement under our 2-year warranty, usually faster than a return.

This policy applies to orders shipped within the United States.

Last updated: October 12, 2026

Quick summary

  • Changes before shipping: until your order ships, you can swap a product or option, or change the shipping address, through our contact form. After it ships, there are no exchanges. If a change or cancellation leaves fewer than 2 lights in the order, the free work light is removed too.
  • Product problems are not returns: defects, transit damage, missing parts and wrong items are fixed through Report a Problem, at no cost to you.
  • Return window: submit your return request within 30 calendar days of delivery.
  • After approval: hand the package to the carrier within 3 calendar days.
  • Condition required: unused, uninstalled, unwired, unpowered, unmodified, complete, and in original packaging.
  • Opened package: opening the package for inspection is allowed.
  • Installed or powered items: items that have been powered or show installation/use marks are not eligible for a standard return.
  • Return shipping: a flat amount deducted from the refund: $40 for headlights, $25 for tail lights, $65 for both, $15 for a free work light that came with the order.
  • Restocking fee: none.
  • Packaging: damaged reusable packaging may incur a $10 replacement fee. Missing essential original packaging may make the item ineligible for return.
  • Refund timing: approved refunds are issued within 5–7 business days after inspection.

Return Window

You may request a return within 30 calendar days from the date the carrier records the order as delivered.

Once your return is approved and RIGNOX provides the return label and instructions, the package must be handed to the carrier within 3 calendar days. Please keep your drop-off receipt.

If the package is not handed to the carrier within this period, the return authorization may expire. Please do not ship anything back without authorization from RIGNOX.

Return Eligibility

To qualify for a standard return, the item must be:

  • Unused and uninstalled;
  • Unwired and unpowered;
  • Unmodified;
  • Free from mounting, screw, bracket, clip, connector, wiring, scratch, or other installation/use marks;
  • Complete with all required hardware, connectors, harnesses, accessories, and included components, including any free item that shipped with the order;
  • In its original packaging; and
  • In a condition suitable for resale as new.

Opening the package or visually inspecting the product does not by itself affect return eligibility. Limited physical inspection is also acceptable as long as there is no evidence of installation, wiring, powering, use, or damage.

Important. Once a product has been powered, installed, wired, modified, or shows installation/use marks, it is no longer eligible for a standard return. This does not automatically void applicable coverage under the RIGNOX 2-Year Limited Warranty.

Packaging & Missing Parts

If the original packaging is present but damaged and must be replaced, RIGNOX may deduct a $10 packaging replacement fee from the refund. This is not a restocking fee.

If required original packaging, foam inserts, or protective materials are missing so that the product cannot be safely returned or resold, the return may be refused.

If a component, hardware item, manual, or accessory is missing from your order, report it on the Report a Problem page and RIGNOX will send the missing item at no cost to you.

How to Start a Return

  1. Go to rignox.com/pages/return-request and choose the reason: you don't need it anymore, or you ordered the wrong model, option, color or vehicle.
  2. Confirm the item's condition and the flat return-shipping deduction, and add photos of the item, its accessories and its packaging.
  3. Submit. You'll receive a confirmation email with your request ID.
  4. We reply within 1 business day with the return address and your prepaid label.
  5. Hand the package to the carrier within 3 calendar days and keep the receipt.

Not a return? Use the right page so we can help faster:

  • Change a product, option, or the shipping address before the order ships: rignox.com/pages/contact and choose Change my order before it ships.
  • A light or function isn't working, water inside, damaged, missing parts, the wrong item, a connector or fitment that doesn't match what we list, or not as described: rignox.com/pages/warranty-claim.
  • Cancel an order that hasn't shipped: sign in at account.rignox.com/orders and choose Request cancellation.
  • Bought on Amazon, eBay, or TikTok Shop: start the return on that platform.

Return Shipping

RIGNOX provides a prepaid return label for approved returns.

For customer-choice returns, including changed mind, wrong vehicle selection, wrong trim, wrong factory configuration, and wrong color, lens, finish, style, or product option, a flat return-shipping amount is deducted from the approved refund:

  • Headlights (pair): $40
  • Tail lights (pair): $25
  • Headlights and tail lights together: $65
  • Free work light that came with the order (must be returned with the order): $15

If RIGNOX asks for a product back while resolving a problem report, we provide the prepaid label at no cost to you.

Once the carrier formally accepts a properly packaged return using the RIGNOX-issued label, carrier loss or damage during the authorized return shipment will be handled by RIGNOX and the carrier. Customers should retain their drop-off receipt.

Fitment & Compatibility

Automotive fitment may depend on more than year, make, and model. Trim, factory lighting type, connectors, OEM equipment, wiring, previous modifications, and other vehicle-specific factors may affect compatibility.

Compatibility information, configuration requirements, exclusions, and product options are shown on each product page. A return because the customer ordered for a different vehicle, trim, or factory configuration than the one listed is treated as a customer-choice return.

If the product is listed for your vehicle, trim and factory configuration and the connector or mounting still doesn't match, report a problem and we'll send what's needed. A connector, plug, or harness mismatch does not automatically mean the product is defective.

Defective or Incorrect Products

A product that isn't working, arrived damaged, or isn't what you ordered is handled through Report a Problem, not as a return.

Automotive lighting problems may result from the product itself or from vehicle configuration, wiring, connectors, installation, power supply, grounding, modules, controllers, or other factors. RIGNOX may request reasonable troubleshooting information, including photos, videos, connector images, vehicle information, installation details, or diagnostic steps.

When a defect or RIGNOX error is confirmed, RIGNOX fixes it by sending the needed part, a replacement product, or the correct item, at no cost to you. If a confirmed defect cannot be resolved this way, RIGNOX will arrange a refund.

If RIGNOX shipped the wrong product, please do not install, wire, power, modify, or continue using the item after the discrepancy becomes apparent.

Product Appearance & “Not as Described”

A product is not considered defective or “not as described” solely because of personal preferences regarding styling, lens darkness, finish, perceived brightness, color appearance, product profile, or overall appearance, provided the product materially matches the specifications, photos, configuration, and disclosures shown on the product page.

These requests are treated as customer-choice returns if the product otherwise meets the standard return conditions. If a specification or function differs from the product page, report a problem instead.

Transit Damage, Missing Parts, Missing Packages & Empty Box Claims

These are not returns. Report damage, missing parts and an empty box on the Report a Problem page, and a package marked delivered that you didn't receive through our contact form, within 30 days of the delivery date recorded by the carrier, and keep the shipping carton, labels, packaging materials, and any contents received where you still have them.

  • Arrived damaged or with missing parts: include photos of the damage or of everything you received, and of the outer box, shipping label and inner packaging if you still have them. Missing small parts are usually sent right away.
  • Empty box: include photos of the box (all sides and the inside) and the shipping label.
  • Marked delivered but not received: first check your porch, mailbox, parcel locker, front desk, neighbors, and household, then send it to us through our contact form with your order number.

RIGNOX investigates every such report before any refund or replacement, using available:

  • Carrier tracking and delivery records;
  • Proof-of-delivery, delivery photos, or location data;
  • Shipment weight and package dimensions;
  • Warehouse picking and packing records;
  • Available packing photos or video; and
  • Other carrier, warehouse, fulfillment, shipment, or delivery evidence.

A report of non-receipt, missing contents, or an empty box does not automatically qualify for a refund or replacement.

RIGNOX will determine the resolution based on the totality of available carrier, warehouse, fulfillment, shipment, and delivery evidence.

If available evidence supports successful delivery to the address provided with the order, RIGNOX may deny a non-receipt claim. Theft occurring after confirmed successful delivery is not considered a RIGNOX transit-loss event.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Return Inspection & Refunds

All returned products are inspected before a refund is issued.

If inspection shows that a product represented as unused was actually installed, powered, modified, damaged, or otherwise fails the standard return requirements, the standard return will be rejected.

Depending on the product's condition, completeness, recoverability, and resale value, RIGNOX may choose to offer a goodwill refund of up to 50%. Any such refund is discretionary, determined case by case, and is not a guaranteed customer right.

For an approved standard return, the refund equals the amount actually paid for the eligible product, less any applicable:

  • Flat return-shipping amount for customer-choice returns; and
  • $10 packaging replacement fee.

RIGNOX does not charge a restocking fee.

Approved refunds are issued to the original payment method within 5–7 business days after inspection. Your bank or payment provider may require additional time to post the refund.

Exchanges & Order Changes

Before your order ships (that is, before a tracking number has been generated), you can change it: swap a product, fitment, color, lens, finish, style, or other option, or update the shipping address. Send the request through rignox.com/pages/contact, choose Change my order before it ships, and tell us what to change; we reply within one business day.

  • Swapping to a higher-priced item: we email you a secure link to pay the difference, and the order ships once it is paid.
  • Swapping to a lower-priced item: we refund the difference to your original payment method.
  • Free work light: if a change leaves fewer than 2 lights in the order, the free work light that came with it is removed as well.

In-stock orders can leave our warehouse quickly, so please send change requests as soon as possible. A change cannot be guaranteed once a tracking number has been generated.

After your order ships, there are no exchanges. If you want a different product or option, place a new order and return the original under this policy; placing the new order right away avoids waiting for the original return to be received and inspected.

Cancellations

An order may be canceled before a tracking number has been generated. Sign in at account.rignox.com/orders, open the order and choose Request cancellation. Once tracking has been generated, cancellation is no longer guaranteed and the order may need to be handled under this Return & Refund Policy.

If you cancel part of an order and fewer than 2 lights remain, the free work light is canceled too. If it has already shipped separately, you may keep it.

Disputes & Chargebacks

If you have any concern about your order, please contact us first at support@rignox.com. Many order, product, fitment, delivery, and return issues can be resolved more quickly through our support process.

If a chargeback or payment dispute has already been filed with your bank, card issuer, or payment provider, RIGNOX may be unable to issue a separate direct refund while the dispute remains open.

Opening a payment dispute does not automatically establish that an order was defective, unauthorized, undelivered, or eligible for a refund. RIGNOX may provide relevant order, shipment, delivery, communication, return, and product records to the applicable payment provider as part of the dispute-review process.

Legal Rights

Nothing in this policy limits rights that cannot be waived or restricted under applicable U.S. federal or state law.

Need Help?

Report a problem with a product or a delivery at rignox.com/pages/warranty-claim, start a return at rignox.com/pages/return-request, change an order that hasn't shipped at rignox.com/pages/contact, or contact RIGNOX customer support at support@rignox.com with your order number and relevant product, vehicle, shipping, photos, videos, or other issue information so we can assist you faster.