RIGNOX Help Center
Everything you need after you order, step by step: from tracking your package and installing to warranty. Most answers are right here, no email needed.
Check your order status
No sign-in needed. Use the email you checked out with.
Most asked
Where's my order?
Every light ships in its own box with its own tracking number, so headlights and tail lights can arrive on different days. Check it above, or use the tracking link in your shipping email. In-stock orders ship the same day, and US delivery is 3–5 business days after it ships; the product page shows the current estimated ship date. Not shipped by that date? Message us with your order number.
Where's my refund?
Returned an item: we issue the refund 5–7 business days after the return reaches us and passes inspection. Canceled an order: we issue it as soon as the cancellation is approved. Either way it goes to your original payment method, and your bank can take another 5–10 business days to show it. You can see whether it's been issued by checking your order above.
How do I cancel my order?
Before it ships, request the cancellation from your orders: sign in with your order email (we send a 6-digit code, no password). If you cancel part of an order and fewer than 2 lights remain, the free work light is canceled too. Once tracking is generated it can't be canceled; you can return it instead.
Can I change or swap my order?
Yes, until it ships (before a tracking number is generated): a different product or option, or a new shipping address. Message us, choose "Change my order before it ships" and tell us what to change. Swapping to a higher-priced item: we email you a link to pay the difference and ship once it's paid. Lower-priced: we refund the difference. If the change leaves fewer than 2 lights, the free work light is removed too. In-stock orders can leave our warehouse quickly, so ask as soon as you can. Once it has shipped it can't be changed; you can return it after delivery.
How do I start a return?
You can return an item within 30 days of delivery. Start a return, pick the reason, add a few photos of the item and its packaging, and we reply within one business day. A flat return-shipping fee is deducted from the refund: $40 headlights, $25 tail lights, $65 both, plus $15 if the free work light came with your order (it comes back too). Something wrong with the product itself? That's not a return: report a problem and we fix it with a part or a replacement.
When do I get my return label?
Within one business day of your return request, we email you the return address and a prepaid label. Nothing yet? Check your spam folder, then message us with your return request number (it starts with RR-).
Something's missing, damaged, or not what I ordered
Check the whole box first, including under the foam and inside the lamp bags; adapter harnesses and small hardware are easy to miss. Still missing, damaged, or the wrong item? Report a problem with photos and we'll send what's needed. Keep the packaging if you still have it.
Where do you ship? Do you ship internationally?
We ship to the contiguous United States only (the lower 48 states), free. We don't ship to Alaska, Hawaii, Puerto Rico or other U.S. territories, APO/FPO/DPO addresses, or outside the U.S. Outside the U.S.? Send us your country and email through our contact page (choose "Something else"), and we'll let you know when we open in your market. Shipping policy
Do you ship to PO Boxes?
No. Our carriers deliver to street addresses only, so please use a home or business address at checkout. An order sent to a PO Box can't be delivered and comes back to us.
Do you price match?
No. We don't price match or adjust prices after purchase.
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Step 1: Waiting for your order
- One package per product: each light ships in its own box with its own tracking number, so headlights and tail lights can arrive on different days and you get a separate shipping email for each. That's normal, nothing is missing.
- Tracking not moving yet? A new label can show "label created" for a day or so before the carrier's first scan.
- Track it: check your order status at the top of this page (order number + email, no sign-in), use the link in your shipping email, enter the number on the FedEx, UPS or Amazon Shipping site, or sign in to your account with your order email (we send a 6-digit code, no password).
- Want to change something before it ships? Until a tracking number is generated you can swap a product or option, or fix the shipping address. Send us your order number and what to change, and we'll reply within one business day.
- Not shipped by the date on the product page? Send us your order number and we'll check on it.
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Step 2: Before you install
- Check that every light, harness and adapter is in the box and undamaged.
- Test-fit each light against your vehicle and check that the connectors match before you wire or power anything.
- Something missing, damaged, or the plug doesn't match? Report it before installing and we'll send what's needed.
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Step 3: Install & set up
- Follow the install guide for your vehicle. Every connection is plug-and-play; no cutting or splicing.
- Aim your new headlights so you see the road without blinding oncoming drivers.
- RGB lights: turn on your parking lights first, then pair the app. See the app setup guide.
- It depends on your vehicle and how hands-on you are, but most installs take about 1–2 hours. Not comfortable doing it yourself? Any shop can install them. Stuck on a step? Get installation help and our install team will walk you through it.
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Step 4: Something not right?
- A light or function is dark: most of the time it's a connector. Run the dead-light checks and the swap test first.
- Flicker, hyperflash or a dash warning: work through our troubleshooting guide. Everything needed to prevent it is included — built into the light or packed in the box; if it still flashes fast after install, message us.
- Fog inside the lens: some haze can be normal. Check whether it's condensation or a leak.
- RGB or app won't connect: parking lights on first; if only one side responds, the signal wire between the two lights isn't connected. See the app setup guide.
- Not sure it's a fault? See what's normal after an LED swap.
- Damaged, missing parts, the wrong item, or a factory feature stopped working? Report it with photos and we'll send what's needed.
- Still not working: every RIGNOX light carries a 2-year limited warranty. Report the problem with photos or video and we reply within one business day; we fix it with a part or a replacement, nothing to return unless we ask.
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Step 5: Changed your mind?
Items can be returned within 30 days of delivery, with no restocking fee. A flat return-shipping fee is deducted from the refund: $40 headlights, $25 tail lights, $65 both, plus $15 if the free work light came with your order (it comes back too). Tell us the reason, add a few photos of the item and its packaging, and we reply within one business day with the return address and a prepaid label; refunds go out 5–7 business days after inspection. Want a different version? If your order hasn't shipped yet, we can swap it: message us. Once it has shipped there are no exchanges: place a new order and return the original. Something wrong with the product itself? That's not a return: report a problem and we fix it. Order not shipped yet and you don't want it? Cancel it from your account before tracking is generated.
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Step 6: Still need help?
Chat with us using the chat button on any page, or send a message through the contact form and we'll reply within one business day. You can also message us on WhatsApp at (949) 279-1628 (messages only, daily 6:30 PM–12 AM Pacific Time). We don't take phone calls.