Shipping policy

RIGNOX offers free standard shipping on all eligible orders within the contiguous United States. Please review the details below before placing your order.

Last updated: May 30, 2026

Quick summary

  • Shipping area: Contiguous United States only.
  • Standard shipping: Free on all eligible orders.
  • Processing time: 1–2 business days for in-stock orders.
  • Typical delivery time: 2–5 business days after shipment for standard U.S. warehouse orders.
  • Tracking: Tracking information is provided by email once your order ships.

Where We Ship

RIGNOX currently ships only to eligible addresses within the contiguous United States.

We do not ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or international addresses unless otherwise stated on our website or made available at checkout.

Where We Ship From

We use U.S. warehouse fulfillment whenever possible. RIGNOX may ship from East Coast or West Coast warehouse locations depending on inventory availability and your delivery address.

When inventory is available in more than one location, we aim to ship from the warehouse that provides the most efficient delivery route.

Processing Time

In-stock orders are typically processed and shipped within 1–2 business days.

Business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will begin processing on the next business day.

If we cannot ship within the stated timeframe, we will notify you with available options.

Standard Delivery Time

Standard U.S. warehouse orders typically arrive within 2–5 business days after shipment.

Delivery times are estimates and may vary due to carrier delays, weather, high-volume shipping periods, address issues, or other circumstances outside our control.

Carrier & Tracking

We ship most domestic orders via FedEx Ground, a reliable carrier with fast, frequently-updated tracking. A small number of orders may ship via another comparable carrier depending on package size, destination, and service availability.

A tracking number will be provided by email once your order ships.

Tracking updates may take some time to appear after the label is created. Please allow the carrier time to scan the package into its network.

Extended Transit Items / Special-Order Items

In limited cases, certain new-release, restock, or special-order items may ship from an overseas warehouse. When this applies, we will contact you by email after your order is placed to let you know the expected transit time.

For these items, you will receive a tracking number when the order ships, but tracking will not update until the package arrives in the United States and enters the domestic carrier network. It is normal to see no tracking movement during the international transit stage — this does not mean your package is lost or that it has not shipped.

Total transit time for extended transit or special-order items is typically 15–25 days, unless we notify you otherwise by email.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.

RIGNOX is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to sender due to an incorrect address, failed delivery attempt, or refusal of delivery, reshipment costs may be the customer's responsibility.

Damaged in Transit

Please inspect your package as soon as it arrives.

If the package or product appears damaged, please contact us within 30 days of delivery at support@rignox.com.

Please include:

  • Your order number;
  • Photos of the outer shipping box;
  • Photos of the packaging materials;
  • Photos of the damaged product;
  • A brief description of the damage.

We will review the information and assist with a carrier claim, replacement, or other available resolution.

Lost or Missing Packages

If tracking shows that your package was delivered but you have not received it, please check around your delivery area, mailbox, parcel locker, front desk, building office, neighbors, or household members first.

If you still cannot locate the package, contact us within 30 days of the marked delivery date at support@rignox.com.

We will help open a carrier investigation where available. RIGNOX is not responsible for packages that are confirmed delivered by the carrier to the shipping address provided at checkout, but we will do our best to assist you.

Signature Confirmation

For certain high-value orders, replacement shipments, or addresses with delivery risk, we may use signature confirmation or additional delivery verification at our discretion.

Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible at support@rignox.com.

We can only change or cancel an order before it has been processed or shipped. Once an order has shipped, it must be handled according to our Refund & Return Policy.

Need Help?

Contact RIGNOX support at support@rignox.com. Please include your order number so we can assist you faster.