Shipping policy

RIGNOX offers free standard shipping on all eligible orders within the contiguous United States. Please review the details below before placing your order.

Last updated: October 12, 2026

Quick summary

  • Shipping area: contiguous United States only, to street addresses (no PO Boxes).
  • Standard shipping: free on all eligible orders, with no minimum purchase required.
  • Carriers: FedEx, UPS, or Amazon Shipping.
  • Processing time: in-stock orders ship the same business day.
  • Typical delivery time: approximately 3โ€“5 business days after shipment for most U.S. warehouse orders.
  • New-release items: ship in 1โ€“2 weeks.
  • Multiple items: each product ships in its own package with its own tracking number.
  • Tracking: tracking information is provided by email once each package ships.
  • Changes before shipping: until your order ships, you can swap a product or option or change the address through our contact form.
  • Delivery problems: damaged, missing parts, the wrong item, or an empty box โ€” report it on our Report a Problem page within 30 days. Marked delivered but not received โ€” use our contact form.

Where We Ship

RIGNOX currently ships to eligible addresses within the contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories, APO/FPO/DPO addresses, or international addresses unless otherwise stated on our website or made available at checkout.

We ship to street addresses only and do not ship to PO Boxes. Please enter a residential or business street address at checkout. An order addressed to a PO Box cannot be delivered by our carriers and will be returned to us.

Free Standard Shipping

RIGNOX provides free standard shipping on all eligible orders within the contiguous United States. There is no minimum purchase requirement.

Domestic orders ship via FedEx, UPS, or Amazon Shipping, selected based on package size, destination, and warehouse location.

Where We Ship From

We use U.S. warehouse fulfillment whenever inventory is available.

Orders may ship from East Coast or West Coast warehouse locations depending on inventory availability and the delivery address. When inventory is available in multiple locations, we generally use the warehouse that provides the most efficient fulfillment route.

Processing Time

In-stock orders ship the same business day.

Business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays ship on the next business day.

If an item can't ship the same business day, the product page shows the current estimated ship date.

Standard Delivery Time

Most U.S. warehouse orders are typically delivered within approximately 3โ€“5 business days after shipment.

Delivery times are estimates and are not guaranteed. Actual transit time may vary due to:

  • Delivery location or remote-area service;
  • Carrier delays;
  • Weather;
  • High-volume shipping periods;
  • Address issues; or
  • Other circumstances outside RIGNOX's reasonable control.

New-Release Items

New-release products ship in 1โ€“2 weeks.

Tracking

A tracking number will be provided by email once your order ships.

Each product ships in its own package with its own tracking number. An order with headlights and tail lights, for example, arrives as two shipments and you will receive two shipping emails. This is normal and does not mean part of your order is missing.

Please note that creation of a shipping label does not always mean the carrier has physically received the package. Tracking may take additional time to update after the label is generated.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an address error before your order ships, submit it as soon as possible at rignox.com/pages/contact and choose Change my order before it ships. Once the order is in transit, we may attempt to assist with a carrier address correction where available, but changes cannot be guaranteed.

If the carrier successfully delivers the shipment to the address provided with the order, an error in the address entered by the customer is the customer's responsibility.

Returned-to-Sender & Failed Delivery

If a shipment is returned to RIGNOX because of a customer-related delivery issue, including:

  • An incorrect or incomplete address;
  • Repeated unsuccessful delivery attempts;
  • Failure to collect or accept the package;
  • Refusal of delivery; or
  • Failure to provide a required signature,

the customer may be responsible for the actual return-to-sender shipping cost and any applicable cost to ship the order again.

If a refund is issued instead of reshipment, the actual carrier costs caused by the customer-related failed delivery may be deducted from the refund where permitted.

Signature Confirmation

RIGNOX may require signature confirmation or additional delivery verification for certain high-value orders, replacement shipments, or addresses with elevated delivery risk.

If a required signature cannot be obtained after reasonable carrier delivery attempts and the package is returned to RIGNOX, the shipment will be treated as a customer-caused failed delivery and applicable return or reshipment costs may be the customer's responsibility.

Transit Damage & Missing Parts

Please inspect your package as soon as it arrives.

If the package or product arrived damaged, or parts are missing, report it at rignox.com/pages/warranty-claim within 30 days of delivery and keep all packaging and shipping materials.

The page asks for, where applicable:

  • Your order number;
  • Photos of the outer shipping box;
  • Photos of the shipping label;
  • Photos of internal packaging;
  • Photos or videos of the damaged product or of what you received; and
  • A brief description of the damage or missing parts.

RIGNOX will review the available evidence and determine the appropriate resolution, which may include sending the missing part, a carrier claim, replacement, or refund.

Delivered but Not Received

If tracking shows that your package was delivered but you cannot locate it, please first check your delivery area, mailbox, parcel locker, front desk, building office, neighbors, and household members.

If the package still cannot be located, contact us through rignox.com/pages/contact with your order number within 30 days of the marked delivery date.

RIGNOX may review available carrier and fulfillment evidence, including:

  • Tracking and delivery scans;
  • Proof-of-delivery information;
  • Delivery photos or location data;
  • Shipment weight and package dimensions;
  • Warehouse fulfillment records; and
  • Other relevant carrier or delivery information.

RIGNOX will determine the resolution based on the totality of available carrier, warehouse, fulfillment, shipment, and delivery evidence.

If the available evidence supports successful delivery to the address provided with the order, RIGNOX may deny a non-receipt claim.

Theft or disappearance occurring after confirmed successful delivery is not considered a RIGNOX transit-loss event.

Empty Box

If a package arrives empty, report it at rignox.com/pages/warranty-claim within 30 days, upload photos of the box (all sides and the inside) and the shipping label, and retain the carton, shipping label, packaging materials, and everything received.

RIGNOX may review:

  • Carrier-recorded shipment weight;
  • Package dimensions;
  • Warehouse picking and packing records;
  • Available packing photos or video;
  • Carrier handling records;
  • Delivery information; and
  • Other relevant evidence.

A report of an empty box or missing contents does not automatically qualify for a refund or replacement.

RIGNOX will determine the resolution based on the totality of available carrier, warehouse, fulfillment, shipment, and delivery evidence.

Order Changes & Cancellations

Until your order ships (before a tracking number has been generated), you can swap a product or option or change the shipping address. Use rignox.com/pages/contact, choose Change my order before it ships, and tell us what to change. A swap to a higher-priced item ships once the difference is paid (we email you a secure payment link); a swap to a lower-priced item gets the difference refunded to your original payment method. In-stock orders can leave our warehouse quickly, so please send changes as soon as possible.

To cancel, sign in at account.rignox.com/orders, open the order and choose Request cancellation. An order may be canceled before a tracking number has been generated.

If a change or a partial cancellation leaves fewer than 2 lights in the order, the free work light is removed too; if it has already shipped separately, you may keep it.

Once a tracking number has been generated, changes and cancellation are no longer guaranteed. If the order has already entered fulfillment or transit, it may need to be handled under the applicable RIGNOX Return & Refund Policy.

Need Help?

Damaged, missing parts, the wrong item, or an empty box: report a problem. Marked delivered but not received, an order not shipped yet, or a change before it ships: rignox.com/pages/contact. For anything else, contact RIGNOX support at support@rignox.com with your order number.